FAQs
Answers to the questions we hear most. Don't see yours? Send us a note and a real human will get back to you fast.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order ship?
Every shirt is printed just for you, which is part of what keeps our designs fresh. Orders typically ship within a few business days, and you will get a tracking number by email the moment yours is on the way.
How much does shipping cost?
Shipping is calculated at checkout based on your order. Orders over $125 ship free.
Do you ship internationally?
We currently ship within the United States. If that changes, our email subscribers will be the first to know.
My tracking number is not updating. Is something wrong?
Probably not. Tracking can take a day or two to start moving after the label is created. If it has been quiet for more than four business days, contact us and we will track it down for you.
Orders
Below are some of are common questions about orders
Can I change or cancel my order?
We move fast, so orders go into production quickly. Contact us within 24 hours of ordering and we will do everything we can to catch it before it prints.
What is your return policy?
Unworn merchandise can be returned within 10 days of receipt, and we are more flexible during the holidays. Why 10 days? The longer it takes, the more funky garments can get. Dog hair. People hair. Glitter. Seasonal items such as Christmas designs are eligible for exchange only.
How do exchanges work?
Easy. Use the exchange link on our returns page or contact us, and we will get the right size or style headed your way. Check the size guide on any product page first if you are between sizes.
How does Buy 3, Get 1 Free work?
Add any 4 items to your cart and your 4th is free, automatically applied, no code needed. Mix and match any designs and styles you like. It is our favorite way to say thanks for stocking up.
I checked out as a guest and just created an account, but my order doesn't show up. Why?
If you checked out as a guest your order will not show up on a newly created account after the fact. Once the order ships you will receive a shipping notification.
Why can't I checkout?
If you're having trouble checking out please make sure your billing information is the same as what the bank has on file. If it doesn't match the order will not go through.
Products
Below are some common questions about our products
What makes your shirts so soft?
We call them insanely soft for a reason. Every shirt has a vintage look and feel that you will want to wear multiple days in a row, and they get even softer with every wash. If you want the fabric with nothing else on it, start with our insanely soft basics.
Where are your shirts made?
Every shirt is printed in the USA. And from day one, The Home T has donated 10% of profit to multiple sclerosis research, a cause close to our hearts.
How do the sizes run?
Our shirts use unisex sizing and run true to size. Every product page has a size chart with real photos to help you nail the fit on the first try. When in doubt between two sizes, most people size down for a classic fit.